Program operations & applied AI
I lead a team of 14 in AI quality and evaluation at Microsoft. I use scorecards and audits to decide where to coach, retrain, or adjust capacity.
Scale AI · Project management
As the safety team grew, I helped design a path from onboarding to production and review. We used both the quality of someone’s work and how much of it had been reviewed before advancing them.
Read the case studyThree projects for Tern Harbor, a fictional field-service software company. Each uses synthetic data you can download.
AI program management
A reviewer intercepted a $240 refund promise. Decide whether to pause, restrict, or expand the pilot.
Make the rollout callAnalytics & BI
A specialist is out before Friday’s cutover. Compare ways to protect the handoff and see what slips into next week.
Try the dashboardWorkflow automation
Keep the original ticket and deadline when new evidence arrives. Recover a saved ticket after a lost confirmation.
Run the workflowNine tables cover team capacity, requests, routing history, and scored pilot trials.
I spent six years in civil engineering before moving into AI operations. In both, I’ve managed handoffs across teams, worked with capacity constraints, and used quality checks to decide when work was ready to move forward.
Co-lead onboarding, qualification and handoff to production. Own work allocation, calibration, QA audits, retraining and escalations for a team of 14.
Built and deployed AI interview assistants for inbound and outbound calls. Standardized Ashby recruiting workflows across departments and documented how to use and troubleshoot them.
Helped design the contributor qualification and progression framework. Standardized QA reporting for project leads using audit findings, throughput and escalation signals.
Led audits of multilingual and coding datasets and updated task guides and contributor workflows with QA and training teams.
Coordinated clients, designers, contractors and suppliers on engineering and consultancy projects. Managed budgets, schedules, regulatory requirements and site handoffs.
Designed a rubric for candidate submissions and tested it on sample work, assessing task execution, research judgment and the usefulness of the final submission.
