AI behavior
Program operations & applied AI
I lead a 14-person AI quality and evaluation team at Microsoft. My work spans evaluator onboarding, contributor operations, and recruiting automation.
Microsoft
I co-led a shared process for training, qualification, and handoff to production.
Read the Microsoft caseScale AI
Every Safety Pod lead adopted the qualification and progression process I helped design.
Read the Scale AI caseLatamCent
I deployed 20+ AI interview assistants so recruiters could spend more time sourcing candidates.
Read the LatamCent caseThree projects for Tern Harbor, a fictional field-service software company. Each uses synthetic data you can download.
AI program management
A reviewer intercepted a $240 refund promise. Decide whether to pause, restrict, or expand the pilot.
Make the rollout callAnalytics & BI
A specialist is out before Friday’s cutover. Compare ways to protect the handoff and see what slips into next week.
Try the dashboardWorkflow automation
Keep the original ticket and deadline when new evidence arrives. Recover a saved ticket after a lost confirmation.
Run the workflowNine tables cover team capacity, requests, routing history, and scored pilot trials.
I spent six years in civil engineering before moving into AI operations. In both, I’ve managed handoffs across teams, worked with capacity constraints, and used quality checks to decide when work was ready to move forward.
Co-lead onboarding, qualification and handoff to production. Own work allocation, calibration, QA audits, retraining and escalations for a team of 14.
Built and deployed AI interview assistants for inbound and outbound calls. Standardized Ashby recruiting workflows across departments and documented how to use and troubleshoot them.
Helped design the contributor qualification and progression framework. Standardized QA reporting for project leads using audit findings, throughput and escalation signals.
Led audits of multilingual and coding datasets and updated task guides and contributor workflows with QA and training teams.
Led 30+ engineering and consultancy projects, coordinating clients, designers, contractors and suppliers. Managed budgets, schedules, regulatory requirements and site handoffs.
Designed a rubric for candidate submissions and tested it on sample work, assessing task execution, research judgment and the usefulness of the final submission.
Oil pastel on paper